Frequently Asked Questions
Answers to the questions we hear most. Can't find what you're looking for? Contact us.
Orders
How do I check my order status?
You'll receive an email confirmation when you order, and another when it ships. You can also check your order status through the account link in those emails.
Can I change or cancel my order?
Contact us as soon as possible after ordering and we'll do our best to help before it ships.
Shipping
How long does shipping take?
See our Shipping & Delivery page for current processing and delivery timeframes.
Do you ship internationally?
See our Shipping & Delivery page, or contact us to check availability for your country.
Returns
What is your return policy?
See our Returns & Refunds page for eligibility and how to start a return.
How long do refunds take?
Once your return is received and inspected, we'll issue your refund and email you a confirmation. See our Returns & Refunds page for details.
Products
How do I know what size to order?
Each product page includes a Sizing & Fit section with guidance for that specific item — check it before ordering.
What materials are used?
Materials and care instructions are listed in the Materials & Care section of each product page.
Payments
What payment methods do you accept?
All available payment options are shown at checkout, which is processed securely through Shopify.
Is my payment information secure?
Yes. Checkout is processed through Shopify's secure, encrypted system, and Wuffora never sees or stores your full card details.